Emergency Contacts

Important numbers and services — save this page.

Tip: Screenshot this page or save it to your phone now — so you have it when you need it most.

Critical numbers — memorise these

Emergency Services

000

Police, fire, ambulance — call in any life-threatening emergency. If you cannot speak, stay on the line and press a key.

24/7

Translating and Interpreting Service (TIS National)

131 450

Free interpreter service available in over 160 languages. You can request an interpreter for calls to government agencies, doctors, and emergency services.

24/7

Lifeline

13 11 14

24/7 crisis support and suicide prevention. Free, confidential support for anyone in distress. You can also chat online at lifeline.org.au.

24/7

Website

State services — Victoria

Police (non-emergency)

03 9247 6666

For non-urgent police matters. Do NOT use for emergencies — call 000.

Victoria Legal Aid

1300 792 387

Free legal advice for people who can't afford a lawyer.

Website

Consumer Affairs Victoria

1300 558 181

For rental disputes, bond lodgement, unfair trading, and product safety. They administer the Residential Tenancies Act.

Website

🎓 University Counselling

Contact your university's student services for free counselling. University of Melbourne: 13 MELB (13 6352). Monash: 03 9905 3030. RMIT: 03 9925 4365. Deakin: 1800 693 888.

General services

Beyond Blue

1300 22 4636

Mental health support for anxiety, depression, and stress. Counsellors available by phone and online chat.

24/7

Website

Fair Work Ombudsman

13 13 94

Workplace rights, unpaid wages, unfair treatment at work, and visa holder protections. International students are fully protected under Australian workplace law.

Mon–Fri 8am–5:30pm AEST

Website

1800RESPECT

1800 737 732

National sexual assault, family and domestic violence counselling service. Free, confidential, available in multiple languages.

24/7

Website

Kids Helpline

1800 55 1800

Free confidential counselling for young people aged 5–25. Available by phone and online chat.

24/7

Website

NURSE-ON-CALL

1300 60 60 24

Victoria-only service. Speak to a registered nurse for health advice before deciding whether to visit a GP or hospital.

24/7

Poisons Information Centre

13 11 26

Immediate advice if you or someone else has swallowed, inhaled, or been in contact with a potentially poisonous substance.

24/7

🏛️ Your country's embassy or consulate

If you have a serious legal issue, lose your passport, or need emergency assistance from your home government, contact your country's embassy or consulate in Australia.

Find your embassy in Australia →